Frequently Asked Questions
Find answers to common questions about our car wash services.
General Questions
Find answers to commonly asked questions about our car wash services.
We offer five washes: Basic, Express, Express +, Super, and Ultimate. Services include wash, wheel cleaning, underbody flush, all season protectant, auto towel dry, body and tire shine, and ceramic treatment. See our Washes page for what is included in each.
We do not accept vehicles that are taller than 7’3” and no wider than 85 inches. We do not wash conversion vans, limousines, light bars (unless flush with the vehicle), trucks with racks, ladder/bike holders, or vehicles with aftermarket parts. We are not responsible for damage to vehicles over 10 years old.
Yes! You remain in your car for the entire wash process. Just sit back, relax, and enjoy your clean ride.
Absolutely! We accept all major credit and debit cards. We do NOT accept cash.
Yes, gift cards are available for purchase and can be redeemed at any Zoom Express Car Wash location.
Membership Questions
Find answers about our unlimited FastPass membership, benefits, and account management.
Our FastPass membership gives you unlimited car washes for a low monthly fee. It uses a license plate reader for quick, hassle-free access, allowing you to wash your vehicle as many times as you'd like during operational hours (weather permitting). The plan is billed automatically each month, and you can upgrade, downgrade, or cancel anytime.
You can join FastPass online anytime from our FastPass Memberships page, or visit any Zoom Express Car Wash location.
Yes, you can cancel your membership at any time. Visit any Zoom Express Car Wash location or manage your account online. We'll be sad to see you go!
No, the FastPass membership is valid for unlimited washes on one vehicle only. Each car will need its own membership.
The membership terms cover payment, usage, and cancellation policies. For full details, visit our Terms and Conditions section on the website.
No. FastPass is available on Express, Express +, Super, and Ultimate. Basic is a single wash only.
Use the Manage your FastPass Membership button on our FastPass Memberships page to sign in to your account.
Service Questions
Discover details about our wash packages, eco-friendly practices, and free vacuums.
Yes, please make sure your windows are closed, mirrors are secured, truck bed is empty, and antennas are retracted to prevent any damage.
While you can’t fully customize your wash, we offer a variety of wash packages so you can choose the one that’s right for your needs.
No, we focus on exterior-only express washes. However, we offer free high-power vacuums for you to use after every wash.
Yes, we use biodegradable detergents and advanced water recycling systems to reduce environmental impact.
Yes! Our high-power vacuums are free to use after every wash.
Each wash includes everything in the one before it. Basic is a wash. Express adds wheels. Express + adds an underbody flush. Super adds all season protectant and an auto towel dry. Ultimate adds body and tire shine and a ceramic treatment.
No. Ultimate is available with FastPass only.
Still have questions?
Our dedicated support team is here to help with any additional inquiries you may have.