Twinsburg Site Supervisor

Twinsburg Site Supervisor

Job Types: Full-time
Schedule- Monday-Sunday based on open business hours

Company Overview

Zoom Express
Car Wash is focused on providing the best car wash with exceptional customer service in the communities we serve, but that's not all. At Zoom Express, we support the communities by sponsoring local events and donating proceeds to areas of need. We build relationships with our customers and make a positive mark on their day when they come to visit. We enrich the lives of our employees by offering training, specialized skills, and motivation to make Zoom Express a career they love and excel at. We have multiple locations that serve our customers.

Position Overview

Supervisor is tasked with assisting the Site Manager to oversee site operations, safety, cash management, and customer service standards. Always model the right
behaviors and performance expectations including but not limited to operational practices of running the car wash facility and providing excellent customer service.

Position Duties

  • Directing and supervise employees in the absence of the Site Manager and/or Assistant Manager
  • Proficiently open & close the wash and follow designated procedures
  • Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures
  • Resolve customer complaints in the absence of the Site Manager and/or Assistant Manager
  • Always be ready to assist customers with menu options and payment
  • Provide customers with information and benefits of the fast pass program
  • Guide cars onto the track with a focused, pleasant demeanor
  • Perform visual inspections of the condition of each vehicle prior to entering the tunnel
  • Be proficient with all policies and procedures and able to perform them on a daily basis as needed
  • Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized
  • Keep vacuums unclogged, hoses hung properly, and trash cans emptied
  • Be polite and available to address all customer concerns and handle them in a professional manner
  • Work safely and report safety or maintenance issues to management

Qualifications, Skills & Experience

  • Ability to exercise sound judgment
  • Effective communication skills
  • A friendly and energetic personality
  • Customer service orientated
  • Must be able to stand/walk for duration of shift
  • Team focused
  • Able to work in ALL weather conditions
  • Able to work a flexible schedule

Physical Mental Demands, Safety and Working Conditions:

  • Position is predominately outside and weather conditions can change sporadically
  • Position is constantly standing up and moving around to actively assist our customers
  • Employee safety and self-awareness should be utilized at all times around our equipment and customer automobiles
  • You may be asked to lift/move/handle up to, but not limited to 50 pounds of material
  • Car wash locations can create wet hazardous conditions and safety precautions should be met for compliance

Benefits

Health, Dental, Life, and Vision Insurance plan after 90-day probation period

Commission Opportunity

  • Equal Opportunity

Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity*

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Ultimate

The Ultimate Wash delivers the absolute best wash that Zoom Express has to offer. Building off the tremendous cleaning and protection offered in the Super Wash, the Ultimate Wash finishes its cleaning process by polishing and waxing the surface of the vehicle, delivering a noticeable shine that is sure to turn heads. Tire shine is applied, glazing your tires with a high gloss finish and featuring the auto-towel dry, your vehicle will leave clean, dry and shiny.

Super

The Super Wash checks almost every box a car wash customer could ask for! Adding on to the Express Plus Wash’s cleaning and wheel blasting, the Super Wash provides an under body flush to wash away corrosive salt and road contaminates from below your vehicle and protect against future grime. Also included is a paint sealing protection chemistry process that creates a lasting barrier against dirt and debris. The final stage of the Super Wash is the auto-towel dry machine that buffs and shines vehicle surfaces and leaves your car dry.

Express Plus

Try out the Express Plus Wash if you need a quick, cost efficient wash and your wheels need some extra attention. The Express Plus Wash mirrors the Express Wash and adds on new cleaning functions to blast away tough brake dust and road grime from vehicle wheels and rims. Wheel blasters and concentrated chemistry get your wheels back shining!

Express

Our Express Wash is a fast, inexpensive way to improve the appearance of your vehicle. If you maintain your car and like driving it clean the Express Wash is the most cost efficient way to keep your car looking great. Our industry leading chemistry and equipment process gently lifts road grime and dirt off your vehicle.