Team Leader

Team Leader

Full-time (30+ hours per week)

Schedule: Monday-Sunday based on open business hours

Company Overview

Zoom Express Car Wash is focused on providing the best car wash with exceptional customer service in the communities we serve, but that's not all. At Zoom Express, we support the communities by sponsoring local events and donating proceeds to areas of need. We build relationships with our customers and make a positive mark on their day when they come to visit. We enrich the lives of our employees by offering training, specialized skills, and motivation to make Zoom Express a career they love and excel at. We have multiple locations that serve our customers.

Position Overview

The team leader is tasked with assisting the Site Manager to oversee site operations, safety, cash management, and customer service standards. Always model the right behaviors and performance expectations including but not limited to operational practices of running the car wash facility and providing excellent customer service.

Position Duties

  • Directing and supervise employees in the absence of the Site Manager and/or Assistant Manager
  • Proficiently open & close the wash and follow designated procedures
  • Ensure a safe environment for all employees and customers by ensuring compliance with safety procedures
  • Resolve customer complaints in the absence of the Site Manager and/or Assistant Manager
  • Always be ready to assist customers with menu options and payment
  • Provide customers with information and benefits of the fast pass program
  • Guide cars onto the track with a focused, pleasant demeanor
  • Perform visual inspections of the condition of each vehicle prior to entering the tunnel
  • Be proficient with all policies and procedures and able to perform them on a daily basis as needed
  • Keep the entire property spotlessly clean and ensure everything is kept in the proper place and organized
  • Keep vacuums unclogged, hoses hung properly, and trash cans emptied
  • Be polite and available to address all customer concerns and handle them in a professional manner
  • Work safely and report safety or maintenance issues to management

Qualifications, Skills & Experience

  • Ability to exercise sound judgment
  • Effective communication skills
  • A friendly and energetic personality
  • Customer service orientated
  • Must be able to stand/walk for duration of shift
  • Team focused
  • Able to work in ALL weather conditions
  • Able to work a flexible schedule

Physical, Mental Demands, Safety and Working Conditions:

Position is predominately outside and weather conditions can change sporadically

Position is constantly standing up and moving around to actively assist our customers

Employee safety and self-awareness should be utilized at all times around our equipment and customer automobiles

You may be asked to lift/move/handle up to, but not limited to 50 pounds of material

Car wash locations can create wet hazardous conditions and safety precautions should be met for compliance


Health, Dental, Life, and Vision Insurance plan after 90-day probation period

Commission Opportunity

**Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity**